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FAQ
Frequently Asked Questions regarding EOFT
You can find our current hygiene and safety rules here.
FAQ Topic Overview:
Advanced booking & ticket booking
| What kind of different payment options are available? | Answer |
| Why does my credit card payment not work? | Answer |
| Do you send tickets via postal service? | Answer |
| Do you have discounted EOFT-tickets available? | Answer |
| Why did I not receive any booking confirmation? | Answer |
| Can I return my EOFT tickets? | Answer |
| Can I return my EOFT Open Air tickets? | Answer |
| Can I give away my EOFT tickets? | Answer |
| Do you have reserved seats? | Answer |
Event sold out?
| Pre-selling Partner | Information |
| Box Office | Information |
| Additional Events | Information |
Film program
| How long does the whole program last? | Answer |
| Is there any break in between? | Answer |
| Is the program suitable for children? | Answer |
| Are the films subtitled during the screening? | Answer |
| How does the Greta app work? | Answer |
EOFT Shop (DVDs, Blu-rays, Downloads etc.)
| Why does my credit card payment not work? | Answer |
| What kind of different payment options are available? | Answer |
| Can I pay via bank transfer or direct debit? | Answer |
| Why did I not receive any booking confirmation? | Answer |
| How much do I need to pay for shipping? | Answer |
| Why are shipping costs to foreign countries so high? | Answer |
| How long does the delivery take? | Answer |
| Do you deliver via express service? | Answer |
| Can I use a deviated delivery address? | Answer |
| Is it possible to use a DHL shop as delivery address? | Answer |
| If I receive faulty or damaged items, what can I do? | Answer |
| Where can I get information about terms and conditions? | Answer |
| Why are 'Best-of-DVDs/Blu-rays/Downloads incomplete? | Answer |
| Do movies have subtitles? | Answer |
| Can I play EOFT DVDs/Blu-rays overseas? | Answer |
| Can I download EOFT movies for buying or lending? | Answer |
Submission
You can submit films for the European Outdoor Film Tour on FilmFreeway.
Advanced booking & ticket booking
You can purchase EOFT tickets online on our website or through our local pre-selling partners. There is no reserved seating on all EOFT events. Here you can find your local pre-selling partner.
What kind of different payment options are available?
Credit card, Paypal or direct credit transfer.
Why does my credit card payment not work?
There are many reasons for a faulty credit card payment. Usually the MasterCard® SecureCode™/ Verified by Visa Code is missing. Usually banks are demanding those codes as a mandatory input because of safety reasons. Please contact your bank, in case you have any problems with those codes. If you still have problems, please write us a message via our contact form and put ‘credit card payment’ as reference.
Do you send ticket via postal service?
For EOFT tickets and Open Air dates there is no ticket shipping option by post.
Tickets can be purchased online via the EOFT website or via Outdoor-ticket.net or directly from our local pre-selling partners.
Do you have discounted EOFT-tickets available?
We offer discounts for children, pupils and students.
Why did I not receive any booking confirmation?
Please make sure that your confirmation mail is not in your SPAM folder. Another option could be that you did enrol with a faulty E-mail address. In case, please send us a message via our contact form and put ‘ticket order’ as reference.
Can I return my EOFT tickets?
There is no possibility to return your EOFT ticket. Please consider our terms and conditions: www.eoft.eu/shop/agb
You can easily give away your ticket or sell it on-site of the event. In case there is someone who would like to purchase a ticket, you can sell your ticket at advanced booking price.
Can I return my EOFT Open Air tickets?
Even though there is bad weather on the day of the event, you are not able to return your EOFT Open Air tickets. Basically, each event takes place regardless weather conditions. You can find more information on the website of the different Open Air Cinemas. There is no nametag on the tickets, therefore you can easily give away or sell your ticket.
Can I give away my EOFT tickets?
Yes, you can give away your tickets since there is no related nametag. You just need to pass on your confirmation mail.
Do you have reserved seats?
There is no reserved seating at our events. You can freely choose where to sit.
Event sold out?!
In case an EOFT event is marked as ‘sold out’ on our website, it does not mean that there are no tickets available anymore.
Pre-selling partner
Our pre-selling partner usually sells EOFT tickets and often still has tickets available even if our online contingent is exhausted. You can find our local partner under event reviews.
Box office
There is no set ticket contingent for our box office. In case press/guest cards are not used, we do offer those for purchasing just in time before the event.
1.5 h before the event starts, we collect names of those who are interested in purchasing a ticket. In case there are spare tickets available, we sell those tickets 5-10 minutes before the event starts. So better come early since there is a greater chance to get tickets.
In some cases there are people who would like to sell their tickets on-site. Meeting point is our box office. We are open to connect seller and interested buyer.
Additional events
In case an EOFT event is completely sold out, you are able to subscribe for the EOFT ticket newsletter. If demand in one city appears very high, we usually organize an additional event. Each member of our ticket newsletter gets a notification via E-mail that there is an additional event in this city or somewhere around.
Film program
How long does the whole program last?
The whole film program usually lasted around 120 minutes. With a 15 minutes break, moderation and competition the whole events takes 2.5-3 hours.
Is there any break in between?
Yes, there is a break of 15 minutes after half of the program is shown.
Is the program suitable for children?
Basically, there is no age restriction for our program. There could be different scenes such as collapses, injuries etc. that could frighten children. Additionally, our program does not finish before 23 pm at night.
Are the films subtitled during the screening?
The films will be shown in the original language and with local language subtitles (e.g. German in Germany).
Together with adidas TERREX we present the EOFT 2022 programme even more accessible via the GRETA APP! The app enables visually and hearing impaired people to have an accessible cinema experience through audio description or subtitles - Greta 'whispers audio description' and 'plays subtitles'. More info: www.gretaundstarks.de
How does the Greta app work?
The Greta app is available free of charge in the AppStore for iOS and on Google Play for Android.
When using the Greta App for the first time, you need to log in / register.
Start the app and select the desired film version, select the desired film and download the corresponding audio description or SDH subtitles.
- If you want to listen to the audio description of the film, simply plug in your own headphones in the cinema and start GRETA by clicking on Play for the respective film.
- If you want to use the SDH subtitles for the film, simply click on Play for the respective film.
Helpful for all audio description users: As long as the app is "listening", a heartbeat sound is played. When the app has synchronised, you will recognise it by a short signal.
Helpful for all subtitle users: For even more comfort, you can set the size of the subtitles manually.
You can interrupt the playback of the audio description or subtitles at any time or synchronise manually. When you continue, the audio description or subtitles will automatically be played again at the correct point in the film.
Synchronisation with the film sound takes approx. 3-7 seconds. If there is loud ambient noise, this time may be slightly longer - the app synchronises safely and stably in any case.
Note:
Only available in D, A, CH, BE & LUX. In other countries, please contact our local team or info@moving-adventures.de.
EOFT Shop
Why does my credit card payment not work?
There are many reasons for a faulty credit card payment. Usually the MasterCard® SecureCode™/ Verified by Visa Code is missing. Usually banks are demanding those codes as a mandatory input because of safety reasons. Please contact your bank, in case you have any problems with those codes. If you still have problems, please write us a message via our contact form and put ‘credit card payment’ as reference.
What kind of different payment options are available?
Credit Card, PayPal or direct credit transfer.
Can I pay via bank transfer or direct debit?
Unfortunately, you are not able to pay by bank transfer or direct debit. It is possible to pay by credit card, PayPal and direct credit transfer. If none of the payment options suit you, there are different possibilities how to purchase our items. Recent DVDs & Blue-rays are available at the events on-site. Globetrotter has an online shop that offers our items and you can pay by invoice. Some of our local pre-selling partners do offer EOFT DVDs and Blu-rays.
Why did I not receive any booking confirmation?
Please make sure that your confirmation mail is not in your SPAM folder. Another option could be that you did enrol with a faulty E-mail address. In that case, please send us a message via our ‘contact form‘.
How much do I need to pay for shipping?
There is a fee of 6,50 € for postage and packaging. For orders to other European countries and Switzerland, we charge higher shipping costs, these are shown during the ordering process.
Why are shipping costs to foreign countries so high?
In the past we had lots of problems with standardised shipping when it comes to lost packages. Therefore we do just offer registered and insured shipping via DHL (Deutsche Post).
How long does the delivery take?
Your order usually takes 5 to 10 working days depending on availability. In periods like Christmas it could take longer.
Do you deliver via express service?
No, there is no possibility to use express shipping.
Can I use a deviated delivery address?
Yes, just put a tag on ‘different shipping address‘ as you write down your personal data.
Is it possible to use a DHL shop as delivery address?
Yes, you can announce DHL stations. Just make sure you include:
- Post Number of receiver
- Number of the DHL station, place and postal code
If I receive faulty or damaged items, what can I do?
In case any items are faulty or damaged, please directly contact our service team via our ‘contact form‘.
Where can I get information about terms and conditions?
In here, you can find our terms and conditions.
Why are ‘Best-of-DVDs/Blu-rays/Downloads incomplete?
‘Best of EOFT’ is a selection of movies. Unfortunately, it is not always possible to integrate a movie in our ‘Best of’ that was favoured by the audience. In some cases producers would like to sell their DVDs, Blu-rays or downloads on their own.
Do movies have subtitles?
All of our EOFT-DVDs and Blu-rays do have German subtitles. Subtitles in different languages such as German, English, Dutch, French and Italian are available since ’Best-of-EOFT No. 8’.
Can I play EOFT DVDs/Blu-rays overseas?
DVDs
EOFT DVDs do not have a regional code. Therefore it is readable anywhere but not always playable. EOFT DVDs play 25 pictures per second and do have the PAL-video standard system. This system is not used in all foreign countries, so the DVD can not be interpreted by the DVD player.
Blu-Rays
Our Blu-rays are also activated for different regions (A,B & C). The problem with PAL-system is comparable to DVDs.
Can I download EOFT movies for buying or lending?
On Outdoor Cinema, the streaming portal for outdoor & adventure, you can rent and watch past Best of EOFT films as a stream.
More information: www.outdoor-cinema.net
